We
offer customers a quick and happy shopping. International shipping is handled
by Air INTERNATIONAL EMS Express Company, DHL, TNT. Delivery time vary by
destination.
As usual, your order will be shipped out within 1-3 business days after we
received your payment and confirm your shipping address. All package need to be
signed up
After payment is received, Tracking Number will be provided via Email. Then you
can track through:
Delivery
Is Guaranteed! If Your Shipment Is Lost Or Seized We Will Reship Your Item Once
At Our Own Expense.
Your
Purchases Will Be Sent Directly By Courier To Your Doorstep.You Will Receive An
Email With Your Order Confirmation Number And Your Tracking Number.With This
Tracking Number You Can Track The Progress Of Your Parcel.
1.Please
Allow 3-5 Days For Delivery Of Your Shoes.
2.Please
Make Sure You Enter The Correct Shipping Address And Contact Number.
3.We
Are Not Responsible For Re-Shipping Costs If You Provided Us With An Incorrect
Address.
4.We
Are Not Responsible For Any Import Tax Charged On Your Package.
Return
We only accept below 3 reasons for returns.
1. Wrong Size
2. Wrong items shipped
3. Defective items
Once you received wrong items or defective items, you notify us within 1-2 day
of receipt the products to qualify for a return or exchange. If you fail to
provide us with a prompt notification, we will not authorize your return or
exchange.
All returns must be authorized
To receive authorization for a return, you must contact customer service to
obtain a return authorization information. All items must be returned in a new,
unworn, and unwashed condition. All original tags must still be attached. If
you return items without authorization that we will refuse acceptance or
non-refundable.
* Physical damage to a product caused by the user don't apply to this policy.
Friendly notice: Ship back by best way so that we could get it more quickly and
then solve it ASAP.
Order Cancellation:
Cancellation of an order must be requested before the order has been
dispatched. Because that we process all orders as quickly as possible within
6-8 hours after orderss placing, so we are not always able to cancel an order
after it is placed. Hope yoou can understand in this key point. Cancellation
requests after the order has been dispatched will be treated in accordance with
our Return policy. If you want to cancel the order before we ship that we will
charge you 8% payment commission of amount.Hope you can understand in this
keypoint.
Friendly Notice:
We do not cover the shipping cost of return & exchanges, you will be
responsible for the return postage and for the shipping and handling cost of
shipping the exchanged items back to you. We recommend that you add tracking
and insurance when sending items to us for your own protection, as we cannot be
responsible for lost shipments. Shipping and handling charges (15% of
amount)are non-refundable.
MBT Shoes Australia reserves the
right to inspect returned items to determine if the product has been worn, used
or altered. If returned footwear is not in resellable condition, a shipping fee
will be charged to customer credit card and footwear will be returned to
customer. Purchaser pays shipping charges to return products to us and a
shipping charge will be added to all exchanges. Refunds will be issued to the
credit card on file immediately upon arrival of returned item.
